AIR CARE COOLING HEATING AND PLUMBING LLC SMS PRIVACY NOTICE AND MESSAGING TERMS Last updated: May 5 2025

PRIVACY NOTICE Air Care Cooling Heating and Plumbing LLC (“Air Care,” “we,” “our,” “us”) is committed to safeguarding your information. This notice explains what we collect, how we use it, and the choices available to you.

Information we collect

• Details you give us when you book service, join our text program, or complete a form: name, address, phone, email, service history, and payment information.

• Automatic data from your device while you browse AirCareAZ.com: Internet Protocol address, browser type, pages viewed, and visit time.

• Text message metadata such as dates, times, and delivery status of messages we exchange.

How we use information

• Schedule or confirm appointments, send technician arrival alerts, invoices, receipts, membership notices, warranty reminders, emergency outage updates, and limited promotional offers.

• Improve site performance, customer service, and marketing.

• Meet legal obligations and protect our rights.

Sharing We do not sell, rent, or trade your personal data or texting consent, and we will never sell or share opt‑in data (including phone numbers) with third parties for marketing or promotional purposes. Service providers that help us operate the website or deliver messages may access data only to perform their work for us and must keep it confidential.

Security Data is stored on secure servers. We apply administrative, technical, and physical safeguards that include encryption in transit, role based access controls, and routine security reviews. No system can guarantee absolute security, but we continuously work to protect your information.

Your choices

• Opt out of marketing texts at any time by replying STOP. Transactional texts related to active work orders may still arrive, but you can cancel those by contacting us.

• Request to review, correct, or delete your data by emailing info@aircareaz.com or calling 480 238 2273.

• Most browsers allow you to limit cookies. Certain site features may rely on cookies.

Children Our services are not directed to children under thirteen and we do not knowingly collect their data.

Changes We may update this notice. The revision date above will change. Continuing to use our services means you accept the updated notice.

Contact Privacy Officer Air Care Cooling Heating and Plumbing LLC 1815 W 1st Ave Suite 137 Mesa AZ 85201 Email info@aircareaz.com Phone 480 238 2273

SMS MESSAGING TERMS AND CONDITIONS Program description By opting in, you agree to receive text messages from Air Care that may include appointment confirmations, technician on the way alerts, job completion surveys, invoice and payment confirmations, membership renewal reminders, seasonal efficiency tips, safety advisories, emergency outage notifications, loyalty rewards, and limited time promotions.

Message volume Customers typically receive up to twelve messages in a calendar month, plus up to four additional messages for every scheduled appointment.

Charges Message and data rates may apply according to your mobile plan. Participation is voluntary and not a condition of purchase.

Opt out Reply STOP at any time to cancel. One final message will confirm your request. You may also email info@aircareaz.com or call 480 238 2273.

Help Reply HELP for help or contact us at info@aircareaz.com or 480 238 2273 during business hours.

Consent rules

• You must be the mobile account holder or have permission to enroll.

• We will not share, sell, or rent your opt‑in data (including phone numbers) to any third party for marketing or promotional purposes.

• Supported carriers include AT&T, Verizon, T Mobile, and most major US networks. Carriers are not liable for delayed or undelivered messages.

Call to action example By clicking “Submit” on any Air Care web form or by providing your mobile number to our staff you acknowledge that you have read and agree to the Air Care SMS Terms and Privacy Notice and you consent to receive up to twelve messages per month plus up to four messages per appointment. Message and data rates may apply. Reply STOP to cancel or HELP for help.

Contact for SMS matters Air Care Cooling Heating and Plumbing LLC 1815 W 1st Ave Suite 137 Mesa AZ 85201 info@aircareaz.com | 480 238 2273

SMS BOOKING FORM DISCLAIMER Brand: Air Care Cooling Heating and Plumbing LLC Message Types: Appointment reminders, service updates, job-status notifications, surveys, limited promotional offers. Message Frequency: Message frequency may vary—up to 12 messages per month, plus up to 4 messages per appointment. Charges: Message and data rates may apply. Help: Text HELP for help or email info@aircareaz.com. Opt‑Out: Text STOP to stop notifications. Links: View our full Privacy Policy and Terms & Conditions via the footer links on AirCareAZ.com.

Example language for online booking forms: “By submitting this form and signing up for texts, you agree to receive informational messages (appointment reminders, account notifications, etc.) from Air Care Cooling Heating and Plumbing LLC at the number provided. Msg & data rates may apply. Msg frequency varies (up to 12 msgs/mo, plus up to 4 msgs per appointment). Unsubscribe anytime by replying STOP. Reply HELP for help or email info@aircareaz.com.